What to Do if the Insurance Claims Adjuster Isn’t Responding

If you purchase automobile liability insurance, then you expect to have convenient service when you need to use your policy. However, it is possible that your insurance claim adjuster may be ignoring your voicemails and text messages. If you have questions about your insurance claim and you cannot reach your insurance claim adjuster, you may need to speak to an Atlanta car accident lawyer. 

Your Expectations of An Insurance Claims Adjuster 

You may want to know who you should call first, a lawyer or your insurance company. It may be confusing to deal with your insurance company and the other driver’s insurance company, but it should not be impossible to get in touch with either insurance claims adjuster. Therefore, you need to have clear expectations about the contact you will receive when you initially file an insurance claim. 

The insurance company is interested in settling your claim before you discover the severity of your injuries. Your insurer may force you to wait if they know they will have to pay your total damages. Insurance claims adjusters are always attempting to meet specific claim targets every month, and this can make their caseload overwhelming. 

You Have No Contact with the Insurance Claims Adjuster 

It is difficult to know what to do when you cannot reach the insurance claims adjuster. However, you need to become comfortable with being assertive if you are not having any contact whatsoever with the insurance claims adjuster. You can begin by attempting to contact the insurance claims adjuster and provide them with a list of times and dates you have tried to reach them. 

It is important to make it clear that you would like to know what is going on with your insurance claim. However, you also need to discover if your case was assigned to an insurance claims adjuster who is on vacation or who no longer works for the insurer. Also, your insurance claim may have been assigned to another insurance claims adjuster, and you will need to make sure that your claim does not get ignored by the new adjuster. 

Calling the general customer service line at the insurance company may be the best place to start if you cannot reach any insurance claims adjuster. An internal administrative mistake may have caused your insurance claim to remain unassigned. When you speak to a representative, they should be able to assign your insurance claim to an insurance claims adjuster. 

Retaining a Car Accident Attorney 

It may be necessary to hire an attorney if you cannot receive any information regarding your claim from the insurance company. You may not have spoken to any person at the insurance company for many months. If this is the case, then hiring an attorney may be the best thing for you to do. 

When you meet with your attorney, you should provide copies of any letters or documents you have sent to the insurance company. Also, if you can print out a log of calls and messages you have left with the insurance company, then you should do so. Your attorney will be able to use this information to draft a letter to the insurance company. 

Obtaining Proof You Have Submitted Your Documents 

You may need to send your insurer copies of your medical records and other documents regarding the automobile accident. Sometimes you may be able to obtain proof that you have submitted all the required documents for your insurance claim. If so, then you need to make sure you make a copy of this proof of submission. 

It may be necessary to peruse the insurer’s website to determine how you can submit additional documents. If you cannot reach a representative on the telephone, then you should send an email and make sure that you record the dates and times you send correspondence to the insurance company. 

Sending a Certified Letter to the Insurance Company 

One option that may be helpful is to send a certified letter to the insurance company with the return receipt requested. You want to create a history of dates, times, and requests regarding your attempts to contact the insurance claims adjuster. The more documentary evidence you have regarding these matters, the stronger your arguments will be in any subsequent civil lawsuit. 

You do not have to let the insurance company delay the processing of your insurance claim. If you have to retain an attorney, then it is best to do so early on so that you can make sure that you solve any problems created by the insurance company. Having a lawyer on your side should make the insurance company correct any mistakes it has made in the processing of your insurance claim. 

Do Not Succumb to Frustration and Anger

You do not have to give in to frustration and anger because you cannot contact an insurance claims adjuster. However, you should be able to remain calm and focused as you seek legal representation and discover various solutions to your problems. When you seek solutions to these issues, then you will feel more confident about your insurance claim going forward. 

But if you act out of anger, this may harm your insurance claim and any future civil lawsuit that arises out of the car accident. Therefore, it is in your best interest to remain calm and focused while you are dealing with the insurance company and any insurance claims adjuster. 

Contact John Foy & Associates Today to Enforce Your Legal Rights 

It is essential that you be prepared to reach out to an attorney if you cannot obtain any information or updates from your insurance claims adjuster. If you need to speak to a car accident attorney, then contact us today to schedule a free consultation. Our attorneys can help you make sure that your insurance claim is not being ignored by the insurer. 

You do not have to stand up to an insurance company alone. Although you may still be recovering from your injuries, you should still be able to learn more about the status of your insurance claim. Therefore, you should reach out to an attorney today to learn more about the legal options available to you.