When you hire a lawyer, you have a right to get the information you want, and you deserve to feel valued as a client. If that’s not happening, you have options.
When you’ve been injured or if you have lost a loved one, you need answers. You deserve to know what’s happening, what to expect, and whether you’re going to recover the money you need. Above all, you need a lawyer who cares–and John Foy & Associates are those lawyers.
Why your attorney may not be as responsive as you had hoped
The first thing to remember is that you are not your attorney’s only case. Something may have come up in another matter that takes precedence, or s/he may be on trial. Something may have come up in the attorney’s personal life as well.
Much of the time, if your attorney isn’t calling you as often as you had hoped, your case may just be at a standstill right now and there’s nothing more they can do at the moment. They may be waiting on an answer from the other attorney or insurance company, or they may be waiting on paperwork necessary to proceed to the next step in your case.
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What to do when your lawyer isn’t keeping you informed
The options are simple: you can ask for more from the lawyer you have now, or you can change lawyers.
Getting more from your lawyer
Some attorneys are simply busy. They may not realize how frustrated you are. Start by telling them very clearly that you are not getting the answers you need, and you don’t feel they make time for you.
Don’t show that you’re angry or place any blame–just state the facts. In the same conversation, tell them you need them to make time for you (and reply to you quickly!) or you will need to consider a different attorney. It’s okay to do this in an email if that’s easier for you.
If your lawyer doesn’t improve, you have the legal right to get a new lawyer. Under the law, your old lawyer must facilitate this change—they will forward all documents and evidence to the new attorney, and they must do so quickly. Most importantly, you will not end up paying more by changing lawyers.
Many attorneys just don’t have the resources to give you the time you deserve; they’ve bitten off more than they can chew. Others just don’t value customer service. Sometimes you have to fire them and find someone better.
Choosing the lawyer that represents your injury case is one of the most important choices of your life. If your current lawyer isn’t working, replace them.
What happens if you decide to change lawyers?
Here’s how it works:
- Meet with other lawyers first. Take a free consultation and choose one who respects you.
- Your new lawyer will handle the switch. You don’t have to personally fire the old attorney or even talk with them.
- The two lawyers will share one fee. If you win money, the percentage that goes to your legal counsel will be divided between them. In other words, you don’t have to pay anything extra because of the switch.
Contact our attorneys today and feel valued as both a client and as a human being
If your current personal injury lawyer isn’t serving your needs, we can help you. We have the resources and experience to treat our clients right. Call us at 404-400-4000 or fill out the form to your right to schedule your free consultation today.